Question 1

Can I order tests for a young person?

Accepted Answer

Customers over the age of 15 can order Puhti tests. The young person must have their own online banking credentials so that they can view their results in My journal. 

If the young person is a minor, we recommend that you talk to a doctor about the young person’s condition and their need for laboratory tests. Always consult a doctor first if there are any symptoms or suspicions of illness. 

If you wish to order tests for more than one young person, the orders must be placed separately. This is because we need the personal details of the person to be tested when placing the order.

Question 2

How do I use a gift card code or other code?

Accepted Answer

Add the desired tests to your cart. Enter the gift card code in the shopping cart under. Click ‘Apply coupon’. The price is then updated. Click ‘Go to checkout’. 

If you have received a gift card through GoGift, enter the gift card code (not the order number) at checkout. 

The Puhti gift card cannot be used at the register of Mehiläinen’s laboratory; when paying with a gift card, the order must be placed on the Puhti website before visiting the laboratory for the tests.

Question 3

Can I buy the tests now and visit the laboratory later?

Accepted Answer

You can place an order on the Puhti website now and get tested later; the order is valid for one year. You can visit the laboratory whenever it suits you. Do not visit the laboratory if you are ill. 

The tests in the order are taken at the same time; tests in the same order cannot be divided into different testing days.

Question 4

How do I pay with ePassi (ePassi Well-being)?

Accepted Answer

You can select the ePassi payment option at the checkout of the Puhti online store, in which case you will be directed to the ePassi page to accept the payment. 

When paying with ePassi, you can only order tests for yourself. 

If the balance on the ePassi is not enough to place an order, you can transfer MyMoney from your own account to ePassi and make the payment using the ePassi benefit balance. Learn more: www.epassi.fi/fi/omaraha

Question 5

Payment methods

Accepted Answer

The Puhti online store has various payment options. You can use, for example, online bank payments, most common credit cards, part payment, invoice, mobile payments and ePassi Well-being. 

Customers cannot pay for Puhti tests at the Mehiläinen laboratory; the tests must be ordered from the Puhti website before visiting the laboratory.

Question 6

Adding individual tests to the same order

Accepted Answer

You can add the desired individual tests to the ready-made test panels. The tests in the order are taken at the same time; tests in the same order cannot be divided into different testing days.

Question 7

Problems with payment?

Accepted Answer

If you experience any problems with payment, please check the following: 

At what point did the problem occur, on the Puhti page or on the bank’s page? If you have any problems with your bank’s website, please contact the bank. 

Is there a maintenance break on your bank’s website? Wait about an hour and then try the payment again. If there is still a problem, please contact Puhti’s customer service, for example via the chat. 

Try a different payment method. 

Check that you have filled in all the information correctly. 

Have you accepted the terms and conditions and clicked “Proceed to payment”? 

Does your device have a good network connection? 

If you are making the payment on your mobile phone, be sure to return from the online bank to the page where you placed the order after you have made the payment. 

Do you have a coupon code? Did you enter the code correctly and is the code still valid? Please note! No spaces should be typed before or after the code. 

If the previous steps did not help, please contact Puhti’s chat.

Question 8

How do I add more tests to an order I have already placed?

Accepted Answer

You can add new tests to your existing order. Order the tests as usual from the Puhti page; the sampler will see all the tests you ordered in the system. Puhti tests cannot be purchased from the laboratory register. 

If you have placed a separate additional order and want to have all the tests taken at the same time, be sure to inform the laboratory.

Question 9

How do I order tests for another person?

Accepted Answer

The order must always be filled in with the details of the person to be tested. If you want to order tests as a gift for someone else, gift cards are available. The gift card is used in Puhti’s online store, and the recipient of the gift can decide which test package they want to order.

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Laboratory package Puhti Super (woman)